FAQ
-
Can I walk in and purchase a cake?
We donβt keep pre-made cakes available for same-day purchase. All of our cakes are custom made to order, which means we create each design specifically for your event. We have everyday cakes available in our ONLINE STORE. If you would like a custom cake, please REACH OUT to us, weβd love to help!
-
What are the first steps to order?
For everyday celebrations:
1. Check our ONLINE STORE first, we may have exactly what you are looking for.
2. If not, please CONTACT US with your date, guest count and design.
3. Youβll receive a quote when we have all the details.
4. Order online once you receive the invoice.
-
When should I order my cake?
We appreciate as much notice as possible, especially for wedding cakes. Most couples order 6 to 9 months in advance. For smaller events, please order 1-2 weeks in advance. Short-notice orders may be available depending on our schedule. Please REACH OUT to us to see if we are available.
-
What size cake should we order?
When hosting a more intimate event plan for one serving per guest. If you are having a larger event, you can estimate 70-80% of guests will want cake. This often means ordering slightly less than your total guest count. ββWedding cake slices are typically cut in 1Γ2-inch portions, which is slightly smaller than party slices β allowing more servings per cake size. We can help you choose the right number and size of tiers once we know the number of guests and the cake design.
Extra Tip: If you want leftovers or larger slices, go a bit bigger.
-
How much does a cake cost?
Cake pricing varies depending on the size, number of servings, design complexity, and decorations. We provide custom quotes for each order to ensure you receive accurate pricing based on your vision.
As a general guide, a three-tier cake serving approximately 100 guests typically starts around $400, with final pricing based on elements such as handmade decorations, fondant work or sugar flowers.
Weβre happy to see your ideas and provide a quote so you know exactly what to expect. You can get a quote HERE.
-
Do you offer tasting sessions or sample boxes?
Cake tastings are complimentary by appointment for orders over 100 servings. Sample boxes are also availableβyou may contact us for details.
-
Can I mix flavors or have different flavors per tier?
Yes! Each tier can have its own flavor, filling, or frosting. Here is the current list of FLAVORS.
-
Can you coordinate with wedding planners or florists?
Absolutely. Weβre happy to coordinate with your wedding planner, florist, or dΓ©cor team to ensure your cake design fits the overall style of your event. Our goal is to create a seamless, cohesive look so your cake is as beautiful as everything else.
-
Can I order if Iβm planning my wedding from out of town?
Absolutely! Many of our couples plan their weddings from out of town. We can handle the consultation and design process through phone, email, or video call. Once your order is finalized, we coordinate directly with your venue and any necessary vendors to ensure everything is delivered and set up perfectly on your wedding day. Whether youβre planning from another city or halfway across the country, weβll make it easy for you to get the cake youβve always wanted.
-
Do you deliver and set up at venues?
Yes. Delivery fees are mileageβbased with a $20 minimum. We deliver throughout El Paso, Las Cruces, Ruidoso, Van Horn, Marfa, and surrounding areas.
-
Do you offer cake stand rentals?
Yes, cake stands are available with a small rental fee and a refundable deposit.
-
Can I make changes after placing the cake order?
Yes, you can make adjustments to your order. We kindly ask that all changes be finalized at least two weeks before your event so we have enough time to prepare everything with care.
-
What payment methods do you accept?
Cash, checks, and credit cards. For large events over 100 guests, a 50% nonβrefundable deposit is required. Final payment due one month before the event. For smaller events, full payment is due upon ordering.
-
What is your cancellation or refund policy?
Our 50% deposit is non-refundable, as it secures your date and allows us to begin planning, scheduling, and preparing for your order. If you need to cancel, please contact us as soon as possible so we can review your options. In many cases, we can offer the possibility to reschedule your order for a future date, depending on our availability. We understand that unexpected changes can happen, and weβll do our best to work with you whenever possible.